Conditions for Replacements:

Returns will only be accepted in below mentioned conditions:

1. Defective Products: If you find defective product or damaged during shipping, you can replace the product to the company. Replacements will only be accepted for products with proven inferior quality. The inferiority must be verified by a scientific laboratory report from an NABL laboratory in India or equivalent laboratory overseas.
2. Wrong Products: If you find wrong product, you can request to replacement to the company.
3. Timeline: You can replace the product within 7 days from the date of delivery.
4. Condition of the Product: The product will be replaced only if it is unused, in its original packaging, with all tags attached.
5. Process for Requesting a Replacement: If all the conditioned fulfilled, you can request for replacement by email on [email protected].
6. Verification: The company will verify your request and approve your request if eligible. You should have to show photographic evidence of the issue or returning the product for inspection.
7. Resolution: The company will send you a new product after replacement approved product would be found to the company. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
8. Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
9. Responsibilities: If the product demaged during shipping, the sender will be responsible for the demages. For an example, if the customer found a demaged product, the company is responsible and if the company found demaged product, than the customer is responsible.
10. Exceptions: The company will have all rights to take a final decision about replacements may be granted.

Conditions for Returns:

We are committed to providing high-quality products and stand by their quality.

We are committed to replace the defective product under replacement policy, so you will not have to return the product. The company will not accept the return goods, so please place your order carefully.

Refunds are only applicable to regular-priced goods. Sale items are non-refundable, unless it is not permitted by applicable law.

Conditions for Refund:

Once we receive and inspect your returned item, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund.

If your refund is approved, the credit will automatically be applied to your original method of payment within a specific number of days.

Late or missing refunds:

1. First, check your bank account to confirm that the refund has not been posted yet.
2. Contact your credit card company to confirm the status of the refund, as it may take some time for the refund to appear.
3. If necessary, contact your bank to inquire about any processing times.
4. If you have completed all of the above steps and have still not received your refund, please contact us at [email protected].

Sale items:

• Only regular-priced items are eligible for refunds.
• Sale items are non-refundable.
• Refunds must be claimed within 7 days of the original purchase date.

Order Cancellations

Once an order is placed, it cannot be canceled. However, if you accidentally place an order and wish to cancel it, you must immediately contact our account department at +91 7226072500 and email us at [email protected].

Orders that have already been dispatched cannot be canceled. Orders that are pending dispatch may be canceled, subject to payment gateway charges and internal processing fees.

After we have reviewed and deducted the applicable fees, you will receive an email confirming the deduction amount. Once you approve the amount, the cancellation and refund process will be finalized. Refunds will be processed within 7 business days.

Summary:

1. Orders cannot be canceled once placed.
2. Contact our account department and email us immediately if you need to cancel an order.
3. Orders that have been dispatched cannot be canceled.
4. Orders that have not been dispatched may be canceled, subject to applicable fees.
5. Once fees are deducted and approved by you, the refund will be processed within 7 business days.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to VIMOX INNOVATION LIMITED, Mavdi Plot, Near Swami Vivekanand Fly Over, Mavdi Main Road, Rajkot, Gujarat 360004.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Vimox Innovation Limited, accessible from www.vimox.in
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Contact Us

If you have any questions about our Refund & Cancellation Policy, please contact us:

• By email: [email protected]
• By phone number: +91 72260 72500